Intrepid Travel

Desktop Web Redesign  •  UXDI Class Project  •  March 2014

Overview

• Worked on a team with two other User Experience Designers

 

•  Project facilitated by General Assembly San Francisco during Spring 2014 UX Design Immersive Course.

 

•  2 week timeline

Objectives

• Rethink and redesign the trip searching and booking flow of group travel company Intrepid Travel's website

 

•  Appeal to a broader demographic with a wide variety of travel preferences

 

•  Allow for more fine-tuned searches and more customization of trips

 

•  Maintain the fun/excitement of trip planning throughout the entire user experience

Challenges

•  Distilling what users currently love (and don't love) about travel planning and booking

• Creating a simply, easy new flow for a complex process that can easily be bogged down by the stressful details

• Finding ways to minimize decision-making for the user without removing anything essential

• Keeping things fun and exciting

Initial Research

One of the very first things we did was perform a competitive analysis of fifteen other digital travel planning/booking experiences. Breaking down these sites and comparing them feature-by-feature was a helpful exercise in discovering conventions and trends in the digital travel market.

After analyzing Intrepid's competition, we wrote up and distributed an online survey about travel. The survey was answered by 72 people, giving us a wealth of useful data to call upon during our design process.

We found that...

People love: The anticipation of travel, planning itineraries, and when the process is made simple, easy, and fun.

People really don't love: The more logistical decision-making aspects of travel -- such as booking flights, being presented with hundreds of options to sift through, and finding good prices.

The Redesign

With extensive competitive analysis and initial research in tow, brainstorming and sketching for our redesign of Intrepid Travel's website began. We hypothesized that users would appreciate a guided process that ends with a fully booked and paid-for travel package.

The user flow we ultimately created consisted of three high-level steps: inputting travel preferences, viewing and selecting a trip from customized search results, and actually booking a selected trip.

We wanted users to leave the site feeling relaxed and able to focus only on the excitement of their upcoming trip. We wireframed and created a low fidelity, clickable Axure RP prototype of this flow to test quickly with a few users.

Through this phase of hands-on user testing, we found that our guided approach to trip booking worked well and that the newfound simplicity gave the site a more relaxing feel.

On the other hand, we found that our new flow still involved too many steps and too many screens, and that the prototype didn't quite exude the fun and excitement we were aiming for.

INITIAL RESEARCH

Final Deliverable Presentation

1/8

Encouraged by the largely positive reactions during user testing, and challenged with the decidedly awesome new task of adding more fun into the user experience, we set forth to further fine-tune our redesign of Intrepid Travel’s planning/booking flow.

 

I built a more high-fidelity Axure prototype (screenshots seen above) of the first two steps of the user flow (inputting preferences and viewing search results) that included more visuals, bigger buttons, a more minimal presentation of information, and a few smart details.